WELCOME TO FLEX ON DEMAND!
Get ready for public transit like you've never experienced before with RIPTA's new pilot program – Flex On Demand! Book a ride from wherever you are in the service area, and we’ll come to you! Affordable, on-demand transit is now at your fingertips.
Similar to other on-demand rideshare services, Flex On Demand allows passengers to use a smartphone app to request a ride to and from anywhere they wish to travel within the Flex Zone. Following a ride request, the app will provide an estimated pick-up time, track rides in real-time, and provide an alert upon arrival.
HOW IT WORKS
No surge pricing, fully ADA accessible,
curb-to-curb service, and it’s easy to use!
WE’RE LAUNCHING FLEX ON DEMAND IN THE 203 FLEX ZONE!
Flex On Demand is available in Narragansett, South Kingstown and Kingston. Travel within the zone or transfer to a RIPTA bus!
Click here to download the Flex On Demand brochure
A FLEX VAN WILL BE DISPATCHED TO YOU ONCE YOU BOOK YOUR RIDE USING THE FLEX ON DEMAND APP.
After the van picks you up, it will proceed to your destination, picking up and dropping off other passengers along the way.
You can travel anywhere within the 203 Flex Zone (URI/Narragansett/South Kingstown).
Click here to see a map of the zone.
$2.00 one-way (same as RIPTA’s fixed-route bus service)
Monday – Friday: 7:50am – 5:00pm Weekends/Holidays: 10:00am – 5:00pm
We offer wheelchair-accessible vehicles for those with limited mobility.
PLAN YOUR FLEX
ON DEMAND TRIP
You can easily book a ride through the Flex On Demand app, which you can download in the Google Play or App Store. Simply input your pick-up location and drop-off location within the 203 Flex Zone and the time you’d like to ride - up to 24 hours in advance! The app will tell you when the Flex Van will pick you up and when it’s on the way.
GET THE APP
Download the Flex on Demand app from the App Store or Google Play Store and create an account.
BOOK YOUR RIDE
Enter your pick-up and drop-off addresses and you will be grouped with passengers headed in the same direction for quick and efficient trips.
START YOUR TRIP
The app will tell you exactly where to board the Flex Van.
PAY YOUR FARE
Pay your fare when you board using cash (exact change only) or Wave.
ENJOY YOUR RIDE
Thank you for trying RIPTA’s new on-demand pilot service!
YOUR FIRST RIDE IS FREE! ENTER PROMO CODE 203FREE WHEN BOOKING
DON’T HAVE A SMARTPHONE?
CALL 401-784-9500, EXT. 1220 AND WE’LL BOOK YOUR RIDE.
Reservationists are available Monday through Friday from 8:30 am – 4:30 pm.
FAQ
Can I transfer to/from a RIPTA bus to a Flex On Demand van?
Yes.
Is Flex On Demand wheelchair accessible?
Yes, all Flex vans are wheelchair accessible. Please note, that you are only able to book one wheelchair space per trip. Parties traveling with multiple wheelchairs must book individual trips for each wheelchair space needed.
I don’t have a smart phone. How do I book a ride?
CALL 401-784-9500, EXT. 1220 AND WE’LL BOOK YOUR RIDE.
Reservationists are available Monday through Friday from 8:30 am – 4:30 pm.
What benefits does the Flex On Demand app offer?
Faster reservation time and real time bus tracking.
How do I pay for my ride?
Pay with cash (exact change only) or with your Wave smart card or mobile app.
How long does it take to get a Flex On Demand ride?
Most passengers wait between 5 to 15 minutes, although during busy times, wait times may be slightly longer.
How many people will I share a ride with?
The number of passengers you will share a ride with varies depending on who is headed in the same direction at the same time. Vehicles and bookings are limited to a capacity of 12 riders with space for 1 wheelchair.
How do I know where to meet my driver?
After you book a ride, the app will display your pick-up spot — we’ll either give you the address or business name at your pick-up spot to help you find it. Either way, there will always be a dotted line to show you how to get there. When making a phone booking, the customer service agent will inform you of the pick-up location.
PROJECT PARTNERS
